Cookies policy / Cookie settings

This Cookie Policy explains what cookies are, what types of cookies we use on the https://poliklinikadijamant.ba website, for what purposes we use them, how long they last and how you can manage your cookie settings.

The use of cookies and the processing of personal data through cookies is carried out in accordance with the Law on the Protection of Personal Data of Bosnia and Herzegovina (“Official Gazette of BiH”, No. 12/25). The Personal Data Protection Agency in BiH states that the placement of cookies on a user’s device and the reading of already stored information is permitted only with the user’s prior consent, except when cookies are necessary for the provision of an information society service that the user has explicitly requested.

1. What are cookies?

Cookies are small text files that a website stores on your device when you visit it. They allow the website to remember your actions, selected settings and technical information for a certain period of time, so that you have a better and simpler user experience the next time you visit.

Cookies may contain technical identifiers and, depending on their purpose, may be associated with the processing of personal data, especially when they enable the identification of the user or the monitoring of his behavior on the Internet.

2. Who uses cookies on this website?

Cookies on this website may be set by:

• Polyclinic Dijamant as the owner and administrator of the website
• our technical partners, hosting or web platform
• third parties whose tools we use, such as analytics, security tools, video content, maps, marketing or social networks, if such tools are activated on the site

3. Types of cookies we use

3.1. Necessary cookies

These cookies are necessary for the basic functioning of the website and cannot be switched off in our systems. They are usually only set in response to your actions that constitute a request for a service, such as adjusting privacy settings, logging in, performing a security check, filling out forms or remembering cookie choices.

Without these cookies, the website cannot function properly. These cookies do not require specific consent when they are truly necessary to provide the service you have explicitly requested.

Examples of necessary cookies:

• remembering selected cookie settings
• security and session cookies
• technical cookies required to load the page
• cookies required for sending the contact form or the operation of the reservation system

3.2. Functional cookies

These cookies allow the website to remember your choices and offer improved, personalized features, such as the selected language, location, previously filled fields or customized content display.

If you disable these cookies, some features of the site may not work properly or your user experience may be reduced.

Examples of functional cookies:

• remembering the page language
• remembering previously selected options
• customizing content display

3.3. Analytical cookies

These cookies help us understand how visitors use our website, which pages they visit most often, how long they stay there, and whether they encounter any technical problems. Based on this information, we improve the content, structure, and functionality of the website.

Analytical cookies are set only with your consent, unless a solution is used that does not require user identification and does not belong to the cookies that require consent according to current regulations.

3.4. Marketing cookies

These cookies are used to display relevant ads, measure the success of campaigns, limit the number of ad impressions and track your activities on different websites.

If you accept marketing cookies, data may be shared with marketing and advertising service providers. These cookies are set only with your prior consent.

3.5. Third-party cookies

Our website may also use third-party cookies when we embed content or functionality from other services, such as video players, maps, social networks, scheduling systems, chat tools, or external forms.

Such service providers may set their own cookies and process data in accordance with their own privacy and cookie policies.

4. Legal basis for the use of cookies

We use necessary cookies based on our legitimate interest in enabling a safe and functional use of the website, or because they are necessary to provide a service you have explicitly requested.

We use functional, analytical, marketing and other non-essential cookies solely on the basis of your prior consent, where such consent is required. The Personal Data Protection Agency of Bosnia and Herzegovina specifically states that prior consent is required for the placement of cookies and access to information on the user’s device, except for essential cookies.

5. How you can manage cookies

When you first visit the website, you are shown a cookie notification through which you can:

• accept all cookies
• refuse all unnecessary cookies
• select individual categories of cookies
• change your settings later

You can change your cookie settings at any time by clicking the Cookie Settings link available on the website.

You can also control cookies through your internet browser settings. Most browsers allow you to block or delete cookies, as well as warn you before they are stored. If you block all cookies, some parts of the website may not work properly.

6. Cookie expiration date

Cookies can be:

6.1. Session cookies

They are deleted automatically when you close your internet browser.

6.2. Persistent cookies

They remain stored on your device for a certain period of time or until you delete them yourself.

8. Processing of personal data via cookies

Depending on their type and purpose, cookies may lead to the processing of personal data, such as:

• IP address
• device or browser identifier
• information about your interactions with the website
• session data
• location data at an approximate level
• information about viewed pages and time of visit

If personal data is processed through cookies, this processing is carried out in accordance with our Privacy Policy and the applicable regulations of Bosnia and Herzegovina.

9. Transfer of data to third parties and abroad

If we use third-party tools for analytics, marketing, embedded video content, maps or other functionality, data collected through cookies may be available to those service providers. In certain cases, this may include transferring data outside of Bosnia and Herzegovina.

Such transfer will only be carried out when there is an appropriate legal basis for it and with the application of appropriate protection measures, in accordance with applicable regulations.

10. Your rights

If your personal data is processed through cookies, you have the rights provided for by applicable regulations, including the right to:

• access to personal data
• correction of incorrect data
• deletion of data, when legal requirements are met
• processing restriction
• objection to processing
• withdrawal of consent for non-necessary cookies
• filing a complaint with the competent authority for personal data protection in Bosnia and Herzegovina

11. Changes to this Cookie Policy

We reserve the right to amend or supplement this Cookie Policy from time to time in order to comply with legal changes, technical changes or changes in the functionality of the website.

The current version will always be published on this page with the date of the last update.

12. Contact

If you have any questions regarding this Cookie Policy or the processing of personal data through cookies, you can contact us:

PZU Polyclinic Dijamant

Address: Valtera Perića 10, Sarajevo, previously at Maršala Tita 30, Sarajevo

Phone: +387 61 292 604

E-mail: info@poliklinikadijamant.ba