Privacy protection

Welcome to the website of Polyclinic Dijamant at https://poliklinikadijamant.ba/.
The protection of your privacy and personal data is important to us. This Privacy Policy regulates the manner of collecting, processing, using, storing and protecting personal data of users of the website https://poliklinikadijamant.ba/, in accordance with the Law on the Protection of Personal Data of Bosnia and Herzegovina (“Official Gazette of BiH”, No. 12/25) and other applicable regulations of Bosnia and Herzegovina and the Federation of Bosnia and Herzegovina relating to the protection of privacy, contractual relations, electronic communications and, where applicable, healthcare. By using the website https://poliklinikadijamant.ba/, you confirm that you are familiar with the content of this Privacy Policy.

1. Data Controller

The controller of personal data processing is:

PZU Polyclinic Dijamant

Address: Valtera Perića 10, Sarajevo, previously at Maršala Tita 30, Sarajevo

ID/JIB: 4203135010009

Phone: +387 61 292 604

E-mail: info@poliklinikadijamant.ba

Website: https://poliklinikadijamant.ba

For all questions regarding the processing of personal data, you can contact us via e-mail: info@poliklinikadijamant.ba .

2. Regulations we apply

We process personal data in accordance with the Law on the Protection of Personal Data of Bosnia and Herzegovina (“Official Gazette of Bosnia and Herzegovina”, No. 12/25), as well as other applicable regulations of Bosnia and Herzegovina and the Federation of Bosnia and Herzegovina which, as necessary, relate to contractual relations, electronic communications, healthcare and other related areas.

3. What data do we collect?

We may collect the following categories of personal data:

• first and last name
• phone number
• email address
• the content of the message you send us
• data you enter via a contact form, registration form or other online form
• data submitted through an inquiry, appointment reservation or service request
• technical data about the use of the website, such as IP address, device type, browser type, date and time of access, pages visited and similar log data
• other data that you voluntarily provide to us

If you provide us with medical documentation, findings, photographs, health information or other sensitive data via the website, email or form, we process such data only when necessary to act on your request or when there is another legal basis for doing so.

4. Method of data collection

We collect your personal data when:

• fill out the contact form
• send an application, inquiry or request
• make an appointment or request information about services
• contact us by e-mail or phone
• use our website
• accept the use of cookies, when applicable

5. Purposes of processing personal data

We may process your personal data for the following purposes:

• responding to your inquiries and requests
• establishing contact with you
• scheduling appointments and providing requested information or services
• processing applications, reservations and requests submitted through the website
• internal record keeping and administration
• improving the quality of services and user experience
• ensuring the functionality, security and stability of the website
• prevention of abuses and protection of legal interests
• fulfilling legal and regulatory obligations
• sending notifications, news or promotional content, only if there is your consent or another lawful basis for this

6. Legal basis for processing

We process your personal data only when there is an appropriate legal basis for doing so, and in particular when the processing is necessary:

• to respond to your inquiry and take action at your request
• for the purpose of concluding and executing a contract or providing a service
• in order to fulfill legal obligations
• for the protection of legitimate interests, except when your rights and freedoms are stronger
• based on your consent, when consent is required

If the processing is based on your consent, you may withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing carried out before its withdrawal.

7. Are you obliged to provide data?

Providing certain personal information is voluntary. However, if you do not provide us with the information necessary to respond to your inquiry, process your application, book an appointment, or provide the requested service, we may not be able to process your request.

8. Recipients of personal data

We may make your personal data available only when necessary and lawful, in particular:

• our employees and authorized associates
• providers of IT, hosting, e-mail and technical support
• legal, accounting and other professional advisors
• to competent authorities, institutions, courts, inspections or other bodies, when required by law

We only share with all third parties the data that is necessary to achieve a specific purpose and with appropriate protection measures.

We do not sell your personal information to third parties.

9. Transfer of data outside Bosnia and Herzegovina

If the use of certain digital services, hosting, cloud systems, analytical tools or communication platforms results in the transfer of personal data outside of Bosnia and Herzegovina, such transfer will only be carried out with the application of appropriate protection measures and in accordance with applicable regulations.

10. Data retention period

We only retain personal data for as long as necessary to achieve the purpose for which it was collected, except when a longer retention period is prescribed by law or when there is another lawful basis for it.

After the retention period expires, the data is deleted, anonymized, or securely archived, if there is a legal basis for this.

11. Your rights

In accordance with applicable regulations, you have the right to request from us:

• access to your personal data
• correction of incorrect or incomplete data
• deletion of personal data, when legal requirements are met
• restriction of processing, when legal requirements are met
• objection to processing, when applicable
• withdrawal of consent, when processing is based on consent
• data portability, when legal requirements are met
• information about whether and how we process your data

To exercise your rights, you can contact us at: info@poliklinikadijamant.ba .

12. Right to complain

If you believe that the processing of your personal data is not in accordance with the law, you have the right to file a complaint with the competent authority for the protection of personal data in Bosnia and Herzegovina.

13. Data security

We take appropriate technical, organizational and personnel measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, access and any other misuse.

Although we strive to protect your data by implementing appropriate security measures, no system of electronic data transmission or storage can be absolutely secure.

14. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• basic website functionality
• safety and technical stability
• analytics and attendance statistics
• memory of user settings
• improving user experience
• marketing, if marketing tools are used and if there is an appropriate basis for this

More detailed information about the types of cookies, their purpose and duration is available in the Cookie Policy / Cookie Settings .

15. Links to other websites

Our website may contain links to other websites or third-party services. We are not responsible for their content, security, availability, or the way they process personal data. We recommend that you read their privacy policies before using such sites.

16. Children’s privacy

Our website is not intended for children to independently provide personal information without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate parental or guardian consent or other lawful basis, where required.

17. Changes to the Privacy Policy

We reserve the right to amend or supplement this Privacy Policy from time to time to comply with legal changes, technical changes, changes in the way we operate, or to improve transparency.

The current version of the Privacy Policy will always be published on this page, along with the date of the last update.

18. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us:

PZU Polyclinic Dijamant

Address: Valtera Perića 10, Sarajevo, previously at Maršala Tita 30, Sarajevo

Phone: +387 61 292 604

E-mail: info@poliklinikadijamant.ba